Future Stadiums & Venues

Tottenham’s new stadium dials in Mitel as communications supplier

Company to provide English soccer side’s new ground with unique telephone systems.

by Sam Carp

Tottenham’s new stadium dials in Mitel as communications supplier

Top-tier English soccer side Tottenham Hotspur have announced a new partnership with business communications firm Mitel.

The company will be listed as the official unified communications supplier for the Premier League outfit’s new 62,000-seater stadium, which is expected to be ready in time for the 2018/19 season.

As part of the agreement, Mitel will provide the currently nameless venue with unique telephone systems equipped with a multi-channel contact centre platform that will allow for greater employee collaboration and enhanced customer service capabilities. The system will enable Tottenham’s employees using a mobile device to work from anywhere within the stadium to seamlessly connect, collaborate and engage with each other.

The deal comes shortly after Mitel agreed a deal with Major League Baseball (MLB) to record and monitor all phone communications made by teams at ballparks, enabling league officials to ensure compliance with its rules and regulations.

“We are pleased to welcome Mitel on board as our official unified communications supplier,” said Matthew Collecott, Tottenham’s director of operations. “Mitel powers more than two billion connections every day and we are confident in their ability to provide communications solutions to meet the demands of our iconic new stadium and the wider business.”

“Premier League stadiums are more than sports venues today, and the technology in place must ensure real-time communications between staff and with guests,” added Jeremy Butt, Mitel’s senior vice president of international. “We are excited to be working with Tottenham Hotspur employees to help them connect with colleagues and fans as quickly and effectively as required.”

Tottenham were knocked out of the Uefa Champions League, European club soccer’s premier competition, on Tuesday, when they suffered a 2-1 defeat at home to Italian side Juventus in the second leg of their last 16 tie. Spurs return to league action against Bournemouth on Sunday.